01Understand
Share the context, hear the people affected and name the question.
WORKING TOGETHER
A thoughtful process.
A practical record.
The real shape of any engagement would be agreed around its question, people and constraints.
01
02Frame
Clarify the boundaries, assumptions and choices to explore.
03Explore
Use simple working materials to compare possibilities.
04Agree
Record decisions, open questions and responsibilities.
05Review
Check what happened and decide what needs to change.
MATERIALS WITH A PURPOSE
The board is a tool.
The conversation matters.
Working materials help people see the same information and correct misunderstandings. They should stay understandable to the people who use them.
Preparation, participation needs, deliverables and review points belong in the scope agreement. A visually busy workshop is not evidence of agreement.
Research reference: Design Council’s people-first framework ↗
ONE THOUGHTFUL NEXT STEP
Make a little room
for what comes next.
You do not need a finished plan to begin exploring a question.
Plan a conversationSample brief only. Nothing is sent or booked.
