A sketch of the current steps
Name the situation using information the people involved recognize.
EXAMPLE SITUATIONS / FICTIONAL CONCEPT
A Clearer Handover
Imagine a neighbourhood service team moving a customer request from first conversation to delivery. The work is familiar, but missing details send people back through the same questions. The example focuses on the transition, not on buying another tool.
THE QUESTION BEFORE THE PLAN
Look a little
closer first.
- What does the receiving person actually need?
- Where is the latest information kept?
- How do both people know the handover is complete?
ILLUSTRATIVE MATERIALS / NO CLIENT RESULTS CLAIMED
Make the thinking visible.
An example handover canvas using fictional details
Separate observations, assumptions and choices before committing.
A checklist for trying one small change
Record a next step without pretending the unknowns are resolved.
STILL TO BE DECIDED
A useful example
leaves room for questions.
- Which information is essential at this point?
- Who owns the next action?
- How will the team notice whether the test helps?
This fictional scenario explains an approach. A real project would need its own context, participants, scope and agreement.
TWO MORE PERSPECTIVES
Keep exploring.
ILLUSTRATIVE SITUATION / Service boundaries
A Clearer Service Offer
Imagine an independent practice whose enquiries regularly drift beyond the work it intends to offer.
Explore the thinking ↗
ILLUSTRATIVE SITUATION / Team alignment
Planning the Next Chapter
Imagine three colleagues preparing the next stage of a small business.
Explore the thinking ↗